22zz's Privacy Policy

1 Introduction & Scope

22zz is an online betting and gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how 22zz collects your personal information, the purposes for which it is used, and how it is kept secure.

By using our website (22zz.lat), you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies only to 22zz's own website and applications. We have no responsibility for third-party websites or services.

2 What Information We Collect

When creating an account and using services on 22zz, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification)
• Home address
• Payment information (bKash, Nagad, Rocket or Upay account number)
• Identity documents (when required for identity verification)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Page visit logs and session information
• Information from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

We may collect certain information through payment processors or identity verification agencies. In such cases, the relevant third party's own privacy policy will also apply.

3 Purpose of Using Information

22zz uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Age Verification: To prevent those under 21 from using the platform.
• Customer Support: To provide assistance via live chat or email.
• Fraud Prevention: To ensure account security and monitor suspicious activity.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze and improve the user experience.
• Communication: To inform you of important updates, policy changes, or relevant information.

We never sell your information to third parties for marketing or promotional purposes without your consent.

4 Information Sharing & Disclosure

22zz may share your personal information with third parties in limited and specific circumstances:

4.1 Service Providers

We may share necessary information with payment processors (such as bKash, Nagad, Rocket and Upay), identity verification agencies, and technology service providers. These organizations are required to use the information only for their designated tasks.

4.2 Legal Obligations

We may be required to disclose your information in response to a court order, government authority directive, or applicable law. In such cases, we will make every effort to notify you in advance.

4.3 Business Changes

If a change occurs in 22zz's business structure (such as a merger or acquisition), your information may be transferred to the new entity. We will notify you in advance in such cases.

4.4 Fraud Prevention

If fraud, money laundering, or other deceptive activity is suspected, the necessary information may be shared with the relevant authorities.

5 Data Protection & Security

22zz follows industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Encrypted Storage: Stored sensitive data is kept in encrypted form.
• Access Controls: Only authorized staff have access to the information they need.
• Regular Security Reviews: The security of our systems is regularly assessed.
• Password Hashing: Passwords are never stored in plain text — they are kept in hashed form only.

However, transmitting data over the internet is never completely risk-free. We take every precaution, but we cannot provide complete guarantees against unforeseen or independent security incidents.

Use a strong password for your account security and do not share it with anyone.

6 Cookies & Tracking Technologies

The 22zz website uses cookies and similar technologies that enhance your browsing experience and are necessary for the site to function properly.

6.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions, security verification, and core site functionality.
• Functional Cookies: For remembering language preferences and account settings.
• Analytics Cookies: To understand how users interact with the site, which helps improve the quality of our service.

6.2 Cookie Controls

You have the right to accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Data Retention Period

22zz retains your personal information only for as long as it is needed or legally required:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, certain information may need to be retained for a specified period due to legal obligations.
• Transaction records are retained for the period required under financial regulatory rules.
• Security logs and fraud prevention data are kept for the necessary duration.

Once the retention period ends, your information is securely deleted or anonymized in a way that makes it impossible to identify you.

8 Your Rights & Choices

As a 22zz user, you have several important rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. You can change much of your information yourself through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations or ongoing transactions, some information may not be immediately deletable.

8.4 Right to Restrict Processing

In certain cases, you may request that the use of your information be restricted.

8.5 How to Submit a Request

To exercise any of the above rights, please contact our support team. We will take timely action after verifying your identity.

9 Protection of Minors

22zz is operated for those aged 21 and above only. We do not knowingly collect or process the information of anyone under 21.

Our registration process includes age verification. If a minor's account is identified, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using 22zz, please notify our support team immediately.

10 Third-Party Links & Services

The 22zz platform may include services from game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and payment providers. These third parties have their own privacy policies, for which 22zz is not responsible.

We recommend that you read the privacy policies of these providers before using their services.

11 Policy Changes

22zz reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will inform you in the following ways:

• A clear notice will be published on the website.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of our services after the updated policy is published will be considered your acceptance of the new policy. We recommend that you review this page regularly.

12 Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team is able to provide assistance in both Bengali and English.